Online customer reviews are so important because 70% of consumers consult online reviews before purchasing. Positive online reviews can boost your search engine rankings as well. Both search engines and customers are looking at your reviews to determine how you match up against the competition.
- Make writing a review easy
- Ask for a review at the right time
- Be careful when offering incentives
- Ask a loyal customer
- Turn a negative into a positive
- Provide review options
- Continue to engage your customer base
Get the details on how these seven areas can help you improve your reputation online.